Shipping & Returns

Shipping Policy
Domestic Shipping policy shipment processing time

 

All orders are processed within 1-2 Business Days. 

 

Free Shipping on orders over $50 USD - Valid only in the contiguous United States.

 

  • Orders do not ship or deliver on Saturday, Sunday or observed holidays.

  • Orders may be shipped in multiple packages. Separate tracking information will be provided once each package has shipped.

  • Free ship method will be determined by destination.

  • Offer not retroactive on prior purchases.

  • Limited Time Offer.

Standard shipping rates and delivery estimates

 

  • Orders do not ship or deliver on Saturday, Sunday or observed holidays.

  • Orders may be shipped in multiple packages. Separate tracking information will be provided once each package has shipped. Respective shipping charges will be applied for an additional package.

  • For all orders below $75 USD we charge a flat rate of $12 USD.

  • Ship method will be determined by destination.

  • Flat Rate Shipping valid only in the contiguous United States.

Shipment confirmation and order tracking

You will receive a tracking number for your orders once they have shipped from our warehouse.

Customs, duties, and taxes

Ray’s Tennis is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ray’s Tennis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

To view international shipping rates, place items in the shopping cart. In the "Calculate Shipping" box, select your county then click on the arrow to view the available rates. Please note some products cannot be shipped internationally.

Return & Exchange Policy
Returns Policy

Ray’s Tennis wants you to take comfort in knowing that all items can be returned for a full refund within 14 days of the invoice date.

 

  • Products must be unused and in the condition they were received.

  • Strung racquets will not be refunded for the price of the string.

 

How to complete your return

 

*Customers are responsible for return shipping charges.

 

  • Fill out the contiguous return form and include it in the box for shipment.

  • Package the items and include the return form inside the package. 

  • We will notify you once we have received your return.

  • We will take care of the rest and will notify you via email when your return is processed!

 

For more information, email support at raystennis@binary-helix.com

Join our Newsletter
Rays Tennis

© 2020 by Binary-Helix